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Fireflies.ai

FreemiumProductivity Last updated: April 13, 2026

Fireflies.ai is an AI meeting assistant that records, transcribes, summarises, and analyses conversations across Zoom, Google Meet, Teams, and 100+ languages for 1M+ companies.

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Our General Score

8.1/10

Functionality8.5

Features8.8

Usability7.8

Value7.5

Integrations8.5

Reliability7.8

Plans & Pricing

Model

Meeting bot auto-join; 100+ language transcription; basic AI summaries; Talk to Fireflies (Perplexity web search, all plans); speaker identification; limited AskFred; no integrations; no downloads; no video

Usage Limits

800 minutes total storage (fills in ~6 weeks of regular meetings); limited AI credits (3–10); no downloads; no integrations; no video recording; Talk to Fireflies included; 100+ language transcription

Use Cases

Content Creation

8.2

100+ language transcription of interviews, podcasts, and panels produces speaker-attributed source material with timestamps; smart search surfaces specific quotes and moments across all recordings; 10-file upload limit on Pro restricts podcast producers handling more than 10 episodes monthly without upgrading to Business.

Research

8.5

AskFred queries across the full meeting archive to surface decisions, quotes, and patterns without manual transcript review; Talk to Fireflies pulls live web context into meetings via Perplexity for real-time fact-checking and competitive research; 100+ language support covers multilingual research sessions that Otter.ai's three-language limit cannot.

Personal Productivity

8.0

Auto-join calendar meetings eliminate manual recording start; AI Super Summaries with action items reach email or Slack within minutes of call end; free plan's 800-minute total storage cap depletes in approximately six weeks for users with daily meetings, making the free tier unsuitable for sustained professional use.

Marketing

8.2

Sentiment analysis and talk-time analytics on Business tier surface engagement patterns across client calls and campaign briefings; CRM sync pushes meeting intelligence directly to Salesforce or HubSpot records; 200+ AI Apps automate post-meeting follow-up drafting and content calendar updates on higher tiers.

Customer Support

7.8

Speaker-attributed transcripts and topic tracking identify recurring customer issues across support call archives; AskFred queries surface how specific objections or issues have been handled historically; lacks the ticket-workflow depth of purpose-built support platforms; bot joining customer calls remains a documented user concern for privacy-sensitive relationships.

Platforms

WebiOSAndroidDesktopAPI

Capabilities

Context WindowN/A

API PricingN/A

Image Generation✗ No

Memory Persistence✓ Yes

Computer Use✗ No

API Available✓ Yes

Multimodal◑ Partial

Open Source✗ No

Browser Extension✓ Yes

Overview

Fireflies.ai is an AI meeting notetaker and conversation intelligence platform used by over 1 million companies globally, achieving unicorn status ($1B valuation) in June 2025 following the launch of Talk to Fireflies — a voice-activated real-time web search powered by Perplexity available on all plans. The platform transcribes in 100+ languages at 95%+ accuracy, generates AI Super Summaries, extracts action items, and provides speaker-attributed archives queryable via AskFred. Pro costs $10/user/month annual with unlimited transcription — but no video recording, locked behind Business at $19/user/month. AI credits powering AskFred and advanced summaries are capped at 20–50/month; heavy users report $99–$200+/month in add-on packs. SOC 2 Type II and GDPR apply on all plans; HIPAA on Business and Enterprise.

Pricing

Plans & Pricing

Plan	Model	Usage Limits	Price
FreeFREE	Meeting bot auto-join; 100+ language transcription; basic AI summaries; Talk to Fireflies (Perplexity web search, all plans); speaker identification; limited AskFred; no integrations; no downloads; no video	800 minutes total storage (fills in ~6 weeks of regular meetings); limited AI credits (3–10); no downloads; no integrations; no video recording; Talk to Fireflies included; 100+ language transcription	$0
Pro	All Free features; unlimited transcription; 8,000 min storage; AI Super Summaries; full AskFred; smart search filters; CRM and Slack integrations; talk-time analytics; transcript downloads; 20 AI credits/month	Unlimited transcription; 8,000 minutes storage/seat (~133 hours); 20 AI credits/month; AI summaries; AskFred; smart search; basic CRM integrations (Salesforce, HubSpot, Zapier, Slack); talk-time analytics; download transcripts; no video recording	$10/user/month annual or $18/month
Business	All Pro features; unlimited storage; video recording; sentiment analysis; conversation intelligence dashboards; full integration library; HIPAA; 30 AI credits/month	Unlimited storage; 30 AI credits/month; video recording; full conversation intelligence; advanced analytics; sentiment analysis; full integrations; HIPAA available; priority support	$19/user/month annual or $29/month
Enterprise	All Business features; private storage; SSO/SCIM; custom data rules; dedicated account manager; 50 AI credits/month; Perplexity Enterprise Pro bundle	Unlimited storage; 50 AI credits/month; private storage; SSO/SCIM; custom data retention rules; dedicated account manager; Perplexity Enterprise Pro 3 months included; tailored onboarding	$39/user/month annual

Key Features

Talk to Fireflies powered by Perplexity AI enabling voice-activated real-time web search during live meetings in 60+ languages on all plans including Free
AskFred AI assistant querying the full meeting archive with natural-language questions to surface decisions, quotes, and action items across all past recordings
100+ language transcription with 95%+ accuracy and automatic speaker identification across Zoom, Google Meet, Microsoft Teams, Webex, and uploaded files
AI Super Summaries generating outlines, bullet-point notes, overviews, keywords, and action items with timestamps after each meeting
Conversation intelligence including speaker talk-time ratios, sentiment analysis, topic tracking, and keyword monitoring on Business and Enterprise tiers
50+ native integrations covering CRM (Salesforce, HubSpot), project management (Asana, Linear, Notion), ATS (Greenhouse, Lever), and collaboration tools (Slack, Google Drive)

Pros & Cons

Pros

Talk to Fireflies with Perplexity real-time web search is available to all users including the free plan — the only meeting assistant to combine live conversation capture with live internet knowledge retrieval in a single interface
100+ language transcription support covers multilingual global teams that Otter.ai's three-language limitation excludes, making Fireflies the stronger choice for international deployments
Pro at $10/user/month annual delivers unlimited transcription, AskFred, CRM integrations, and AI summaries — a comprehensive meeting intelligence stack at the lowest price point among tools with comparable integration breadth
50+ native integrations spanning CRM, ATS, project management, and collaboration platforms give Fireflies the widest post-meeting workflow automation coverage of any notetaker in its price tier

Cons

AI credits powering AskFred, advanced summaries, and AI Apps are capped at 20–50/month across all plans including Enterprise — heavy users consistently report needing $99–$200+ in add-on credit packs monthly, making total cost significantly higher than the advertised plan price
Free plan's 800 minutes is total cumulative storage, not a monthly reset — regular meeting users deplete the free tier in approximately six weeks before losing access to older transcripts without upgrading
Video recording is locked behind the Business plan at $19/user/month annual — competitors including tl;dv include video recording on their free plan, making Fireflies' audio-only Pro tier a notable capability gap
No refund after 20 recorded meetings regardless of subscription age, and US-based data storage creates EU data residency concerns for organisations with GDPR requirements exceeding standard GDPR compliance

Who It's For

Best For

Sales teams needing CRM-synced meeting intelligence with talk-time analytics, sentiment scoring, and automatic Salesforce or HubSpot updates on the Business plan
International or multilingual teams requiring transcription across 100+ languages where Otter.ai's three-language limitation is a hard blocker
Professionals and teams who want Talk to Fireflies' live Perplexity web search during calls — competitive research, fact-checking, and client intelligence retrieval without leaving the meeting
Individuals and small teams where Pro at $10/user/month annual covers unlimited transcription, AskFred, and basic CRM sync without the higher cost of purpose-built sales intelligence platforms

Not Ideal For

Teams with high AI assistant usage — reliance on AskFred queries, AI Apps, and advanced summaries can drive add-on credit costs to $99–$200+/month above the base plan, making total cost unpredictable for heavy users
Budget-conscious users who need video recording as a standard feature — the Business plan at $19/user/month is required for video while competitors like tl;dv include it free
EU-based organisations with strict data residency requirements beyond standard GDPR compliance — Fireflies stores data in the US on AWS and Google Cloud, with private storage only available on Enterprise
Teams needing post-meeting workflow automation beyond note delivery — Fireflies delivers meeting intelligence but does not automate follow-up emails, task creation, or CRM pipeline actions without manual triggering or third-party automation tools

Audience Scores

Sales Teams8.5

Business plan CRM sync pushes meeting summaries and action items directly to Salesforce and HubSpot records after each call; talk-time ratios, sentiment scoring, and topic tracking across all rep calls provide manager-level coaching insight without manual review; AI credits cap at 30/month on Business requires budget for add-on packs for high-volume teams.

Researchers8.5

100+ language support covers multilingual interview studies that Otter.ai (English/French/Spanish only) cannot; AskFred queries across full archive surface patterns across dozens of sessions; speaker identification maintains attribution accuracy throughout long qualitative research projects.

Content Creators8.0

Automated interview and podcast transcription eliminates manual transcription overhead; soundbite clipping and transcript export support downstream content production; video recording locked to Business tier means audio-only creators on Pro miss visual context from screen-share-heavy recordings.

Enterprise8.0

SOC 2 Type II and GDPR on all plans; HIPAA on Business and Enterprise; private storage, SSO/SCIM, and custom data retention on Enterprise for regulated-industry compliance; AI credit caps on all tiers including Enterprise (50/month) mean large teams generating high AI query volume need budget for consistent add-on purchases.

Use Cases

Content Creation

8.2

Research

8.5

Personal Productivity

8.0

Marketing

8.2

Customer Support

7.8

Consider These Instead

When Not To Choose Fireflies.ai

Choose tl;dv when video recording, AI clips, and unlimited summaries without a separate credit system are needed at a lower price point — tl;dv's free plan includes unlimited video recording and AI summaries that Fireflies gates behind Business at $19/user/month. Choose Otter.ai when the primary use case is individual or educational transcription with a student discount, and the team operates exclusively in English, French, or Spanish — Otter's Pro at $8.33/month annual is cheaper than Fireflies Pro for purely English-language individual users. Choose Gong when the team needs enterprise-grade revenue intelligence — deal risk scoring, rep coaching, pipeline forecasting — beyond what Fireflies' conversation analytics provide; Gong is substantially more expensive but purpose-built for sales performance management at scale.