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AI-powered sales CRM by Freshworks offering pipeline management, contact scoring, and sales automation for small to mid-sized teams, with a free tier and plans from $9/user/month.
Freshsales core CRM engine (contact and deal management only).
3 users maximum; basic contact/deal/account management; no custom fields, no activity dashboard, no reporting.
Sales
7.5Freshsales provides deal pipeline visualisation, built-in telephony, email tracking, and Freddy AI lead scoring on Pro; multiple pipelines and sequences — essential for active sales teams — require the Pro plan at $39/user/month.
Lead Generation
7.0Freddy AI contact scoring identifies high-intent leads from existing CRM data; no native outbound prospecting database (unlike Apollo.io or HubSpot); requires manual contact import or integration with lead generation tools.
Customer Support
6.5Basic live chat and phone are included on the free plan; advanced customer engagement features require Freshdesk (separate Freshworks product) or Freshsales Suite, which bundles support and CRM at a combined price.
Automation
7.5Workflow automation on Growth handles basic triggers; advanced automation including email sequences, multi-step workflows, and assignment rules requires Pro at $39/user/month; Freshworks' broader automation layer connects Freshsales with Freshdesk, Freshmarketer, and Freshservice.
Freshsales is Freshworks' sales CRM platform designed for SMB and mid-market sales teams. It provides pipeline visualisation, contact and deal management, built-in telephony, email sequencing, AI-powered lead scoring, and sales automation. A Forever Free plan supports up to 3 users with basic contact, deal, and account management. Paid tiers begin at $9/user/month (Growth, annual) scaling to $39/user/month (Pro) and $59/user/month (Enterprise). The Pro plan is the effective entry point for sales-critical features including multiple pipelines, email sequences, advanced reporting, and duplicate management — creating a significant $30/user/month price jump from Growth. Freshsales Suite, a separate product, bundles sales and marketing automation starting at $9/user/month. Freshsales is used by 15,000+ businesses in 80 countries. Primary limitation: multiple key features including sales sequences and multiple pipelines are locked behind the Pro plan ($39/user/month), making the Growth tier insufficient for teams with active pipeline management needs.
Pricing
| Plan | Model | Usage Limits | Price |
|---|---|---|---|
| FreeFREE | Freshsales core CRM engine (contact and deal management only). | 3 users maximum; basic contact/deal/account management; no custom fields, no activity dashboard, no reporting. | Forever |
| Growth | Freshsales CRM with basic automation and Freddy AI lead scoring (limited). | Contact lifecycle stages, custom fields, basic automation, deal pipeline (1 pipeline); no sales sequences, no multiple pipelines, no duplicate management, no advanced reporting. | $9/user/mo annual |
| Pro | Full Freddy AI suite including contact scoring, deal insights, and sales activity recommendations. | Multiple pipelines; email sequences; advanced reporting; duplicate management; product catalog; 5GB storage/user; expanded automation. | $39/user/mo annual |
| Enterprise | Freddy AI with predictive forecasting, AI-based conversation intelligence, territory management, and audit compliance. | AI-based lead insights and forecasting; territory management; audit logs; custom modules; 10GB storage/user. | $59/user/mo annual |
Freshsales core CRM engine (contact and deal management only).
3 users maximum; basic contact/deal/account management; no custom fields, no activity dashboard, no reporting.
Pro at $39/user/month is the effective usable tier for sales teams needing multiple pipelines, email sequences, and advanced reporting; Growth at $9/user/month lacks these features, creating a 300%+ price jump to the first fully-functional tier.
Forever Free plan for 3 users provides a genuine starting point for very small teams; Growth at $9/user/month provides limited pipeline management; most small businesses with active sales workflows will need Pro at $39/user/month within months.
21-day free trial and $9/month Growth plan provide a low-commitment entry point; Freshsales' pricing is competitive with Pipedrive ($14/user/month Essential) and significantly cheaper than HubSpot Starter ($20/user/month) at the Growth tier.
Enterprise plan ($59/user/month) includes Freddy AI forecasting, territory management, audit logs, and custom modules; priced below Salesforce and HubSpot Enterprise but with a narrower AI feature set.
Consider These Instead
Choose HubSpot CRM if your team needs a deeply integrated CRM and marketing automation platform under one product — HubSpot's free CRM is more feature-rich than Freshsales Free, and HubSpot's Starter tier at $20/user/month includes marketing features that require a separate Freshworks product. Choose Pipedrive ($14/user/month Essential) if your primary need is visual pipeline management without the broader Freshworks suite complexity — Pipedrive's essential plan includes more pipeline-management features than Freshsales Growth at a competitive price.
